Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Q: Are your jewelry pieces handmade?
A: Yes, we offer OUR OWN LINE of handmade jewelry!!! Our other pieces are thoughtfully curated and selected for timeless beauty, quality, and style. 

Q: Is your jewelry tarnish-resistant?
A: We only offer pieces to our customers that we are proud to sell. Many of our pieces are tarnish-resistant and designed for long-lasting wear. Product descriptions will include detailed material information whenever available.

Q: How should I care for my jewelry?
A: We recommend avoiding water, perfumes, lotions, and harsh chemicals. Store pieces in a dry place and clean gently with a soft cloth.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days and shipped shortly after.

Q: Do you offer gift packaging?
A: Yes! Every order is beautifully packaged with care for an elevated gifting experience.

Q: Do you accept returns?
A: Please see the policies on our Shopify Store. 

Q: How can I contact customer support?
A: Please email us anytime at:
southernluxuriesgifts@gmail.com

If you have ordered through the Shopify store, you may also contact their 24/7 customer support. Their contact info is on the store. 

Q: Will sold-out items restock?
A: Some favorites may return depending on availability; however, many items are truly "one-of-a-kind" and will not be restocked. Follow us on social media for restock updates and new arrivals.

Q: Do you offer a points program?
A: Yes! Join our Smile Rewards Program for exclusive offers, early access, and special promotions. See SMILE Rewards Program on our Shopify Store!

Q: Where is Southern Luxuries Gifts located?
A: Southern Luxuries Gifts is proudly based in the state of Georgia.

Q: Is your logo and website copyrighted?

A: Yes! Cottage Enterprises Inc. & its associated businesses hold copyright to all their marketing logos, titles, intellectual property, and websites.

Q. Can I review your store?

A. Yes, we welcome your feedback! Please use the Judge app on our Shopify store to provide us with your honest feedback and constructive criticism. We take your feedback seriously and are always seeking to improve our customer experiences!!!

Please email us at cottageenterprisesinc@gmail.com in order to contact customer service.