Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Q: Are your jewelry pieces handmade?
A: Our pieces are thoughtfully curated and selected for timeless beauty, quality, and style. We will be offering our own line of handmade jewelry in the near future.

Q: Is your jewelry tarnish-resistant?
A: Many of our pieces are tarnish-resistant and designed for long-lasting wear. Product descriptions will include detailed material information whenever available.

Q: How should I care for my jewelry?
A: We recommend avoiding water, perfumes, lotions, and harsh chemicals. Store pieces in a dry place and clean gently with a soft cloth.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days and shipped shortly after.

Q: Do you offer gift packaging?
A: Yes! Every order is beautifully packaged with care for an elevated gifting experience.

Q: Do you accept returns?
A: Due to hygiene and product nature, most sales are final unless an item arrives damaged or incorrect. Refunds for the purchase of Southern Luxuries products, including housewares, jewelry, and other items, will be issued in the event of loss during shipment. Items may be returned only if they are visibly damaged or the customer has received the wrong item in their order. Returns must be within 30 days, and photographic evidence of the issue is required.

Q: How can I contact customer support?
A: Please email us anytime at:
southernluxuriesgifts@gmail.com

Q: Will sold-out items restock?
A: Some favorites may return depending on availability. Follow us on social media for restock updates and new arrivals.

Q: Do you offer discounts or VIP perks?
A: Yes! Join our VIP community to receive exclusive offers, launch access, and special promotions.

Q: Where is Southern Luxuries Gifts located?
A: Southern Luxuries Gifts is proudly based in the state of Georgia.

Q: Is your logo and website copyrighted?

A: Yes! Cottage Enterprises Inc. & its associated businesses hold copyright to all their marketing logos, titles, intellectual property, and websites.

Please email us at admin@cottageenterprisesinc.com in order to contact customer service.